Refund and Cancellation Policy

1. General

This Refund and Cancellation Policy covers the circumstances under which AGUA Wireless Systems Pvt Ltd may provide refunds and allows for the cancellation of services or products purchased. By purchasing any product or service from AGUA Wireless Systems, you signify your acceptance of this policy.

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2. Cancellation Policy

● Services Cancellation: You may cancel any service provided by AGUA Wireless Systems within 24 hours of purchase unless the services have been fully performed or initiated with your agreement and acknowledgment that you forfeit your cancellation right.

 

● Product Cancellation: Orders for products may be cancelled within 24 hours of placing the order, provided the order has not been processed and shipped.

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3. Refund Policy

● Services: Refunds for services will be considered on a case-by-case basis. If you are dissatisfied with the services provided, please contact our customer service department within 7 days of service completion. Depending on the circumstances, a partial or full refund may be extended.

 

● Products: If you are unsatisfied with any product you have purchased from us, you may return it within 30 days of receipt for a full refund, subject to the product being returned in its original condition, unused, and in its original packaging. Shipping charges for returning the product are your responsibility.

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4. Non-Refundable

● Certain types of items and services cannot be returned, such as custom-made or personalized products. In addition, products or services marked as 'non-returnable' at the time of sale cannot be returned.

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5. Process for Requesting a Refund

● To initiate a refund, you must contact our customer support team via email or phone with your order details. All refund requests must be made by the original purchaser of the goods or services.

 

● Refunds will be processed in the same manner as the original payment within 7 to 14 business days from the confirmation of the refund request.

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6. Late or Missing Refunds

● If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

● Next, contact your bank. There is often some processing time before a refund is posted.

● If you’ve done all of this and you still have not received your refund yet, please contact us at [contact details].

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7. Modifications

AGUA Wireless Systems reserves the right to revise the terms of this Refund and Cancellation Policy at any time. Any changes will take effect immediately upon posting on the website.

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8. Contact Us

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at:

 

Agua Wireless Systems Pvt. Ltd. B-60[B, 3rd cross, 1st stage, Bommasandra Industrial Area, Bengaluru, Karnataka 560099

 

Email: info@aguaws.com